1. Philosophy Statement:
   

   The interlibrary loan office on each UMS campus exists to support the mission of its campus and to provide its user clientele loans or photocopies of those materials needed for study, research, or instruction which are not held in its own library collections.
   

   Users eligible for ILL services at all UMS campuses are entitled to the same access to materials, quality of service, and speed of delivery regardless of the geographic location of their campus or the tools availble to the ILL staff on that specific campus.
   

2. Mission:
   

   To provide all UMS users a fast, efficient information delivery system which will make maximum use of the resources within the UM System and which will provide maximum library support for study, research or instruction.
   

3. Goals:
   
   1. By June 30, 1991, to send out all borrowing requests whether to UMS campuses or elsewhere within 24 hours of receipt from users.
      
      
   2. By June 30, 1991, to respond "will/will not supply" to all lending requests within 24 hours of receipt.
      
      
   3. By June 30, 1991, to deliver the requested loan or photocopy to the requesting UMS library within 48 hours of the receipt of the request regardless of geographic location.
      
      
   4. By June 30, 1991, each UM campus site should meet the following ILL fill rate objectives:
   
   

   	Overall	Within the UM System
   As borrower	95%	60%
   As lender	75%	75%

4. Resources needed to meet the goals:
   1. Every UMS ILL department must have convenient access to the following equipment.
      Strategies:
      
      1. UMS OPAC
         
      2. OCLC terminal with the ability to initiate and receive requests
      3. Photocopier
      4. Telefacsimile machine
      5. Personal computer/printer
      6. Typewriter
   2. Adequate level of ILL staff at a recommended ratio of staff/student: X number of requests
   3. Direct daily/twice daily truck delivery between campuses in the Baltimore/Washington metropolitan area.
   4. Daily commercial courier service to and from Frostburg, Salisbury, UMES and all the other UMS campuses
   5. Create an up-to-date union list of all UMS serial holdings
   6. Create an on-line catalog of all UMS non-serial holdings
   7. Establish an ILL verification/location network of ILL staff within the UM system so that all campuses may identify troublesome materials from potential suppliers outside the UM system.
   8. Review deposit accounts for each campus with such suppliers as UMI, CRL, etc.
   
   

Information Technology Division College Park, MD 20742-7011
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